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- Mac Microsoft Word Closes Every Time It Opens 2017
Apr 16, 2018 Close all Microsoft Office applications. On the Go menu, click Home. Open the Library folder. Note The Library folder is hidden in MAC OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu. Open the Preferences folder. Open the Microsoft Folder. Nov 16, 2017 Every time I boot up my computer running windows 10, microsoft word will open up the normal.dotm template multiple times. I have attached a screenshot to show you. I have tried looking in the startup folder, registry editor.everything but it keeps happening.
-->Note
Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.
Summary
This article contains workarounds for an issue in which you are always prompted to save the changes to the global template, Normal.dotm, when you exit Microsoft Office Word 2007 or Word 2010. First, you can turn off the Prompt before saving Normal template option. However, when you do this, Word will not prompt you when it automatically saves the changes the global template. You may still have an issue. Second, you can remove any add-ins or templates that may be changing the global template. Third, you can help protect the computer from macro viruses that change the global template.
Symptoms
Every time that you exit Microsoft Office Word 2007 or Word 2010, you receive the following message:
'Changes have been made that affect the global template, Normal.dotm. Do you want to save those changes?'
Cause
This issue may occur if any one of the following conditions is true:
The Prompt before saving Normal template option is turned on.
An add-in or a macro that is changing the global template is installed on the computer. For example, this issue may occur the Stamps.com Internet postage add-in is installed on the computer.
An add-in may add one or more of the following items to the computer:
- A WLL file
- A template
- A COM add-in
- An automatic macro
The computer is infected with a macro virus that changes the global template (Normal.dotm).
Workaround
To work around this issue, use one or more of the following workarounds.
Workaround 1: Turn off the 'Prompt before saving Normal template' option
To work around this issue if the Prompt before saving Normal template option is turned on, follow these steps.
Note
If you turn off this option in Word, changes may still be made to the global template. However, you will not be prompted to save these changes. We recommend that you perform the other workarounds that are mentioned later in this article.
In Word 2007, click the Microsoft Office Button, and then click Word Options.
In Word 2010, click the Filebutton, and then click Options.
Click Advanced.
Under Save, click to clear the Prompt before saving Normal template check box.
Click OK to close the Word Options dialog box.
Workaround 2: Remove add-ins or macros that are changing the global template
To work around this issue if add-ins or macros that are changing the global template are installed on the computer, use one of the following methods.
Method 1: Remove WLL add-ins and templates from the Word Startup folder and from the Office Startup folder
When you start Word, Word automatically loads templates and add-ins that are located in the Office Startup folder and in the Word Startup folder. You may experience the issue that is described in the 'Symptoms' section if conflicts or problems occur with one of these items. To determine whether an item in a Startup folder is causing the issue, temporarily empty the folder. To do this, follow these steps:
Exit all instances of Word. If you use Word as your e-mail editor in Microsoft Outlook, make sure that you also exit Outlook.
On the desktop, double-click My Computer, and then open the Office Startup folder. By default, the Office Startup folder is at the following location:
For Word 2007:
C:Program FilesMicrosoft OfficeOffice12Startup
For Word 2010:
C:Program FilesMicrosoft OfficeOffice14Startup
Drag each item from the Office Startup folder to the desktop. Or, create a folder on your desktop, and then drag each item to this new folder.
Note
To create a new folder on the desktop, right-click a blank area on the desktop, point to New, and then click Folder.
Open the Word Startup folder. By default, the Word Startup folder is at the following location:
C:Documents and Settings*user name*Application DataMicrosoftWordStartup
Drag each item from the Word Startup folder to the desktop. Or, create a folder on your desktop, and then drag each item to this new folder.
Start Word.
If you can no longer reproduce the issue after you removed multiple items from the Office Startup folder and from the Word Startup folder, add the files back to the appropriate Startup folder one at a time to isolate the issue. Try to reproduce the issue after you add each file to find the file that causes the issue.
Method 2: Remove COM add-ins
COM add-ins can be installed in any location. COM add-ins are installed by programs that interact with Word 2007. To view the list of COM add-ins that are installed on the computer, follow these steps:
In Word 2007, click the Microsoft Office Button, and then click Word Options.
In Word 2010, click the Filebutton, and then click Options.
Click Add-Ins.
Under Manage, click COM Add-ins, and then click Go.
The COM Add-Ins dialog box appears.
If add-ins are listed in the COM Add-Ins dialog box, temporarily turn off each add-in. To do this, click to clear the check box for each COM add-in that is listed, and then click OK. When you restart Word, the COM add-ins that you turned off are not loaded. If the issue is resolved after you turn off the COM add-ins, one of these COM add-ins is causing this issue. To determine the add-in that is causing the issue, turn on the COM add-ins one at a time, and then restart Word.
Method 3: Remove Word automatic macros
Automatic macros run when you start Word or when you perform a specific action in Word 2007. The following table lists the Word automatic macros:
Macro | Storage location | Action |
---|---|---|
AutoExec | In the Normal template or in a global add-in | Runs when you start Word 2007 |
AutoNew | In a template | Runs when a new document that is based on the template is created |
AutoOpen | In a document or in a template | Runs when a document that is based on the template or that contains the macro is opened |
AutoClose | In a document or in a template | Runs when a document that is based on the template or that contains the macro is closed |
AutoExit | In the Normal template or in a global add-in | Runs when you exit Word 2007 |
To determine the automatic macros that you should remove, temporarily stop Word automatic macros from running. To temporarily stop the AutoExec macro from running, click Start, point to All Programs, hold the SHIFT key, and then click Microsoft Word. If you are using Windows Vista or Windows 7 type Word from the start button, hold down the SHIFT key, and then click Microsoft Word. To stop any one of the other macros that are listed in this table, hold SHIFT when you perform the action that causes the macro to run.
To remove an automatic macro, follow these steps:
Start Word.
On the Developer tab, in the Code group, click Macros.
If the Developer tab does not appear in Word 2007, follow these steps:
- Click the Microsoft Office Button, and then click Word Options.
- Click Personalize.
- Under Top options for working with Word, click to select the Show Developer tab in the Ribbon check box.
- Click OK to close the Word Options dialog box.
If the Developer tab does not appear in Word 2010, follow these steps:
- In the upper-left corner of the screen, click the Filebutton.
- In the lower-right area of the drop-down box, click Options.
- In the Word Options page, click Customize Ribbonin the left menu.
- In the Top options for working with Wordsection, click to select the Show Developer tab in the Ribboncheck box, and then click OK.
In the Macros dialog box, remove any macro whose name starts with 'Auto'. To remove an automatic macro, click the macro, and then click Delete.
Note An automatic macro may have been added by a Word add-in. To determine whether a template contains an automatic macro, click each template in the Macros in box. When you do this, the macros that are in the template are listed. If you determine that a template contains an automatic macro, you may want to remove this template from your computer. If you remove a template that was added by a Word add-in, the functionality of the add-in may be affected.
Click Cancel to close the Macros dialog box.
Exit Word.
If the issue is resolved after you restart Word, one of the automatic macros was causing the issue.]
Workaround 3: Help prevent a macro virus from infecting the computer
To work around this issue if the computer is infected with a macro virus, use one or more of the following methods.
Method 1: Install and update antivirus software
For a long-term strategy to help prevent macro viruses, install antivirus software that is designed specifically to detect macro viruses.
Note
After you install an antivirus software program, you must keep it updated to make sure that new macro viruses are detected and removed. For more information about how to update your antivirus software program, contact your antivirus software vendor.
Method 2: Configure a macro setting in Word
Word includes the following macro settings to help reduce the chances that a macro virus will infect documents, templates, or add-ins:
Disable all macros without notification
Disable all macros with notification
Note This setting is the default setting.
Disable all macros except digitally signed macros
Enable all macros (not recommended, potentially dangerous code can run)
To change the macro setting in Word, follow these steps:
In Word 2007, click Word Options from the Officebutton.
In Word 2010, click Options from the Filebutton.
Select Trust Center, and then click Trust Center Settings.
Click Macro Settings.
Under Macro Settings, click one of the following macro settings for documents that are not in a trusted location:
- Disable all macros without notification
- Disable all macros with notification
- Disable all macros except digitally signed macros
- Enable all macros (not recommended, potentially dangerous code can run)
Click OK to close the Trust Center dialog box.
Method 3: Lock the global template
When you lock the global template and create a password, you can help reduce the chances that a macro virus will gain unauthorized access to the computer.
To lock the global template, follow these steps:
On the Developer tab, in the Code group, click Visual Basic.
If the Developer tab does not appear in Word 2007, follow these steps:
- Click the Microsoft Office Button, and then click Word Options.
- Click Personalize.
- Under Top options for working with Word, click to select the Show Developer tab in the Ribbon check box.
- Click OK to close the Word Options dialog box.
If the Developer tab does not appear in Word 2010, follow these steps:
- Click the File button and then click Options.
- Click Customize Ribbon.
- Check Developer from the list on the right.
In Visual Basic Editor, click **This Document ** in the Project window.
Note If the Project window does not appear, click Project Explorer on the View menu.
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On the Tools menu, click Project Properties.
Click the Protection tab, click to select the Lock project for viewing check box.
In the Password box, type a password. Then, type the same password in the Confirm password box.
Click OK to close the Project Properties dialog box.
On the File menu, click Close and return to Microsoft Word.
Exit Word.
When you receive the following message, click Yes:
'Changes have been made that affect the global template, Normal.dotm. Do you want to save those changes?'
More Information
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Apr 01,2020 • Filed to: Solve Mac Problems • Proven solutions
This is a query from one of the MS Word users on Mac that we have got recently. As you know, MS Word is a part of the Office suite, which is developed by Microsoft. Apart from Windows, it is also available for Mac and provides tons of utility features. Though, there are times when Word on Mac keeps crashing and users are not able to utilize its features or even save their existing files.
Don't worry! the issue is pretty common and can easily be fixed. In this guide, we will teach you why does Microsoft Word keeps crashing on Mac and how to fix this problem in 8 different ways. Apart from that, we will also discuss how to recover Word document after a crashed Mac. Let's begin and start a quick MS Word troubleshooting on Mac.
Part 1: Why Microsoft Word Keeps Crashing on Mac?
Before we discuss issues to fix the Microsoft Word Mac crashing issues, it is important to note what could have caused the problem to begin with. In this way, you would be able to understand why does Word keeps crashing on Mac and can even avoid it in the future.
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- Mostly, MS Word crashes because of a fault in the Office suite of the tool itself. Chances are that the application could not have been installed probably.
- You might be running an old or incompatible version of Word on your Mac.
- If you are using a pirated MS Word application, then it could have been corrupted as well.
- Sometimes, Mac doesn't give permissions to third-party applications (like Word), making them faulty to work.
- The source drive where MS Word has been installed could be corrupt as well.
- The location of the MS Word application could have been moved to someplace else.
- The application was crashed earlier or closed during processing, making it faulty or corrupt.
- Chances are that MS Word could have been infected by a malware.
Part 2: How to Fix 'Microsoft Word Keeps Crashing on Mac'
The good news is that most of these problems can easily be resolved if we follow the right approach. Ideally, you can fix Microsoft Word keeps crashing issue with these solutions.
1. Check the Hard Drive Name
A faulty hard drive name is one of the most common issues for Word to malfunction. This is because Mac provides a more flexible way to name the hard drive while Windows has certain restrictions. If needed, you might need to change the hard drive name as well to fix this. Here's how you can check and rename hard drive on Mac to make it compatible with Word.
- Just click on the Apple logo on the top left corner of the desktop and open the Applications tab. Go to the Utilities section to open the Disk Utility window.
- Select your Mac hard drive from the left and view its name and other details on the right (under the 'Partitions' tab).
- Make sure that the drive has a name and it should start from a character. While it can have numbers, it should not have all numbers or any special character. Make the needed changes to rename the hard drive.
Once the hard drive has been renamed, you can restart Mac and try accessing MS Word on it again.
2. Clear the AutoRecovery Folder
As you know, Auto-save is an inbuilt feature in MS Word that automatically saves the running document in the background. It allows us to fetch our files back if they are lost or closed unexpectedly. Though, sometimes the AutoRecovery folder might cause some clash with the application itself, making it faulty. Therefore, you can consider clearing it to fix Word on Mac keeps crashing.
- To start with, simply launch Finder on your Mac and from its menu, click on Go > Go to Folder.
- Now, copy and paste the path '~/Library/Containers/com.microsoft.Word/Data/Library/Preferences/AutoRecovery/' on your Mac (without the quotes).
- As you click on 'Go', it will open the AutoRecovery folder on your Mac. From here, you can just delete the auto-saved files so that the folder would be cleared.
3. Reset the Word Preferences
Sometimes, the reason for Microsoft Word Mac crashing could be the wrong preferences on the application as well. In order to resolve this, you can reset the preferences altogether and try restarting Word.
- Firstly, select the Word icon on the desktop and go to the Word > Preferences option from the menu.
- As the Word Preferences tab would be opened, click on the 'File Locations' icon from here.
- This will open the File Locations feature on the screen. Click on the 'User templates' option and choose to 'Reset' it.
- You can also click on the 'Modify' button to view it. Here, you can see a 'Normal' file. You can cut and paste it to any other location (like your desktop) or simply move it to the Trash as well.
After resetting the Word preferences, restart the applications and check if it fixes MS Word crashing on Mac or not.
4. Save the Word Document to another Location
Apart from the MS Word application, there could be a problem with the Mac storage. as well. For instance, if the particular partition or sector on the hard drive has been corrupted, then you should try to save your documents somewhere else. This will help you avoid Word crashing on Mac or prevent the loss of your important files as well.
- Firstly, open the MS Word application on your Mac and try opening the file. If you are lucky, you would be able to open the file without the Word application crashing.
- Quickly, go to the File menu and click on the 'Save As' option.
- Now, browse to the location where you wish to save your Word document and give it the needed name.
Alternatively, you can also copy your MS Word file and just paste it to any other location as well.
5. Download and Install Word Updates
Mac Microsoft Word Closes Every Time It Opens Now
As stated previously, one of the reasons for Microsoft Word crashing on Mac could be an old version of the application. If the MS Word application has not been updated in a while, then it can encounter compatibility issues with Mac. The best way to fix MS Word crashing on Mac is by updating it. Not only will it fix the Microsoft Word Mac keeps crashing, it will also make the application more secure by installing the needed patches.
- Simply launch the Word application on your Mac and from its menu, go to Help > Check for Updates.
- From here, you can enable the automatic update option if you want to. Make the relevant selection and click on the 'Check for Updates' button again.
- In no time, MS Word will connect to its server and look for any recent available update. Once it will notify you the same, you can just select the update and click on the 'Install' button.
- Now, you can just wait for a while as Word would install the update and restarts in the end to a stable version.
6. Create another User Account on Mac
Although it might sound surprising, but there could be some issue with your user account on Mac as well. For instance, the account you are accessing might be blocked to use certain applications or there could be a clash with some commands. To avoid this problem and fix Microsoft Word keeps crashing on Mac, simply create another account on your system instead.
- To start things, go to the Apple icon from the desktop and visit System Preferences.
- Click on the 'Users & Groups' sections from here. Once its dedicated window will open, click on the lock icon at the bottom to make some changes in it.
- You need to enter your administrator password to proceed. Afterward, click on the '+' icon to add a new account.
- Simply enter basic details for the new account (like its type, name, and so on) and click on the 'Create User' button in the end.
- If you want, you can create a different password for the new account and link it with the same iCloud account as well.
Mac Microsoft Word Closes Every Time It Opens 2017
In the end, you can sign-out from the present account and log-in to the new account instead. Now, try to open MS Word and see if it resolves the problem or not.
7. Boot Mac in Safe Mode
Just like Windows, you can also boot your Mac system in a safe mode as well. The safe mode is mostly used for troubleshooting and it automatically turns on various secondary processes. In this way, you can check if there is a problem with the MS Word application itself or your Mac system. Here's how you can boot your Mac in safe mode and fix Microsoft Word crashing on Mac.
- Simply turn on your Mac by pressing the power button. If you are already using it, then restart it instead.
- As soon as you would hear the startup chime (or see Apple's logo), press the Shift key on the keyword.
- Keep pressing it for the new few seconds as Mac would be restarted in the safe mode.
- You can see 'Safe Mode' written at the top right corner of the screen now. Just log-in to any account and try accessing the MS Word application on it.
8. Run Disk Utility to Repair Crashed Word
If none of the above-listed techniques would fix MS Word crashing on Mac, then you can consider repairing the entire disk. Although it would take a lot of time, it will make sure that your Mac's disk would stay secure and in a healthy condition. To repair your Mac's disk and fix Word keeps crashing on Mac, follow these quick steps:
- Look for the 'Disk Utility' option from the Spotlight and open it. Alternatively, from the main menu on Mac, click on Go > Utilities and launch the Disk Utility window.
- From the left panel, you can select the primary disk on your system. In most of the cases, it is Macintosh HD. Now, click on the 'First Aid' option from its toolbar and confirm your choice.
- As Mac would start repairing the disk, you can just wait for a while for the process to be completed.
- Once it is done, restart your Mac and check if Microsoft Word keeps crashing on Mac or not.
Part 3: How to Recover Crashed Word Documents on Mac?
When any application crashes on Mac, we often end up losing its data. Similarly, if MS Word has been crashed while you were working on a document, then you might end up losing it forever. To avoid such an unwanted scenario, consider using Recoverit Data Recovery for Mac. It is one of the best data recovery tools for Mac that is used by leading experts. Developed by Wondershare, it provides a fast, easy, and highly secure way to get your data back. The application has a high data recovery rate and supports all the leading Word document extensions.
- With the help of Recoverit Data Recovery, you can get back your lost, deleted, or inaccessible Word files in a jiffy.
- The application supports all kinds of other data types too like photos, videos, PDFs, Excel sheets, emails, compressed files, and so much more.
- No matter what the situation is, Recoverit will help you in every possible data loss scenario like accidental deletion, corrupt storage, lost partition, etc.
- It follows different scanning modes, letting users save their time and get the expected results as well.
Video Tutorial on Mac File Recovery
How to Recover Word Document on Mac
In order to learn how to recover Word document after a crashed Mac, the following steps can be taken.
Select a target location
Scan for the lost files
Preview and recover your Word files
Simply launch Recoverit Data Recovery on your Mac and select a location where you wish to perform the scan. This would be the primary Macintosh HD in this case. Though, if you want, you can perform data recovery on an external device as well.
As you would mark a source location and start the process, Recoverit will carefully scan the location. You are recommended to wait for a while so that the process can be completed without any trouble.
When the data extraction process is completed, the application will let you preview the recovered content. Now, you can simply select the Word files you want back and save them to any secure place.
Part 4: Tips to prevent Word Keeps Crashing on Mac
If you don't want to suffer from an unexpected loss of data or MS Word crashing on Mac, then consider following these suggestions. Passengers let her go mp3 download free.
Recover microsoft word mac. Split fromThis morning my Mac crashed and, hoping to recover my file (none was automatically recovered) I used your support article to navigate to the file path where AutoRecovery data is sent.Once there, I could see that in the last two months since I switched from Office 2011 to 365's Office 2016, no files have been created in that folder.I called Microsoft Word's tech support number eight times politely asking for assistance in setting up my AutoRecovery correctly; I was hung up on eight times mid-sentence. (Apparently they are having trouble with their phone system today).Perhaps you can help to advise me how to correctly set up AutoRecover for Office 2016.It is clear in Word Preferences, I'm set up to auto-save every three minutes, yet no files are being created.Thank you for any direction you can provide!Z.
In the end, you can sign-out from the present account and log-in to the new account instead. Now, try to open MS Word and see if it resolves the problem or not.
7. Boot Mac in Safe Mode
Just like Windows, you can also boot your Mac system in a safe mode as well. The safe mode is mostly used for troubleshooting and it automatically turns on various secondary processes. In this way, you can check if there is a problem with the MS Word application itself or your Mac system. Here's how you can boot your Mac in safe mode and fix Microsoft Word crashing on Mac.
- Simply turn on your Mac by pressing the power button. If you are already using it, then restart it instead.
- As soon as you would hear the startup chime (or see Apple's logo), press the Shift key on the keyword.
- Keep pressing it for the new few seconds as Mac would be restarted in the safe mode.
- You can see 'Safe Mode' written at the top right corner of the screen now. Just log-in to any account and try accessing the MS Word application on it.
8. Run Disk Utility to Repair Crashed Word
If none of the above-listed techniques would fix MS Word crashing on Mac, then you can consider repairing the entire disk. Although it would take a lot of time, it will make sure that your Mac's disk would stay secure and in a healthy condition. To repair your Mac's disk and fix Word keeps crashing on Mac, follow these quick steps:
- Look for the 'Disk Utility' option from the Spotlight and open it. Alternatively, from the main menu on Mac, click on Go > Utilities and launch the Disk Utility window.
- From the left panel, you can select the primary disk on your system. In most of the cases, it is Macintosh HD. Now, click on the 'First Aid' option from its toolbar and confirm your choice.
- As Mac would start repairing the disk, you can just wait for a while for the process to be completed.
- Once it is done, restart your Mac and check if Microsoft Word keeps crashing on Mac or not.
Part 3: How to Recover Crashed Word Documents on Mac?
When any application crashes on Mac, we often end up losing its data. Similarly, if MS Word has been crashed while you were working on a document, then you might end up losing it forever. To avoid such an unwanted scenario, consider using Recoverit Data Recovery for Mac. It is one of the best data recovery tools for Mac that is used by leading experts. Developed by Wondershare, it provides a fast, easy, and highly secure way to get your data back. The application has a high data recovery rate and supports all the leading Word document extensions.
- With the help of Recoverit Data Recovery, you can get back your lost, deleted, or inaccessible Word files in a jiffy.
- The application supports all kinds of other data types too like photos, videos, PDFs, Excel sheets, emails, compressed files, and so much more.
- No matter what the situation is, Recoverit will help you in every possible data loss scenario like accidental deletion, corrupt storage, lost partition, etc.
- It follows different scanning modes, letting users save their time and get the expected results as well.
Video Tutorial on Mac File Recovery
How to Recover Word Document on Mac
In order to learn how to recover Word document after a crashed Mac, the following steps can be taken.
Select a target location
Scan for the lost files
Preview and recover your Word files
Simply launch Recoverit Data Recovery on your Mac and select a location where you wish to perform the scan. This would be the primary Macintosh HD in this case. Though, if you want, you can perform data recovery on an external device as well.
As you would mark a source location and start the process, Recoverit will carefully scan the location. You are recommended to wait for a while so that the process can be completed without any trouble.
When the data extraction process is completed, the application will let you preview the recovered content. Now, you can simply select the Word files you want back and save them to any secure place.
Part 4: Tips to prevent Word Keeps Crashing on Mac
If you don't want to suffer from an unexpected loss of data or MS Word crashing on Mac, then consider following these suggestions. Passengers let her go mp3 download free.
Recover microsoft word mac. Split fromThis morning my Mac crashed and, hoping to recover my file (none was automatically recovered) I used your support article to navigate to the file path where AutoRecovery data is sent.Once there, I could see that in the last two months since I switched from Office 2011 to 365's Office 2016, no files have been created in that folder.I called Microsoft Word's tech support number eight times politely asking for assistance in setting up my AutoRecovery correctly; I was hung up on eight times mid-sentence. (Apparently they are having trouble with their phone system today).Perhaps you can help to advise me how to correctly set up AutoRecover for Office 2016.It is clear in Word Preferences, I'm set up to auto-save every three minutes, yet no files are being created.Thank you for any direction you can provide!Z.
- Always make sure that the MS Word application is updated on your system. You can turn on the automatic update to save your time.
- Keep the real-time scanning of the firewall on, so that the application would be safe from any malware attack.
- Don't turn off your Mac when MS Word is still running in the background.
- Try not to close any MS Word document in between or in an unexpected manner.
- Install MS Word in the primary partition on your Mac hard drive (if you have multiple partitions).
- Don't install MS Office from an unreliable source (or a pirated version). Buy it from Microsoft's official website to avoid any software-related issue.
Now when you know how to fix Microsoft Word keeps crashing on Mac, you would be able to resolve this issue like a pro. Apart from listing different fixes for Word crashing on Mac, we have also provided a quick solution to perform data recovery on Mac as well. With the help of Recoverit Data Recovery, you can easily get back any lost or deleted content in no time. Go ahead and download the Mac data recovery tool on Mac or share it with others to teach them how to recover crashed Word document on Mac.
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